‘Good’ Rating from CQC

‘Good’ Rating from CQC

CQC visited on the 16.03.2017.  The CQC inspector spent the day at Buttercup House Care Home. We were awarded a ‘Good’ for all key lines of enquiry and a ‘Good’ Rating overall.

How CQC inspect?

There are five questions CQC ask all care services. They’re at the heart of the way they regulate and they help us to make sure we focus on the things that matter to people.

The five questions:

  1. Are we safe?  Do we protect those using our service from abuse and avoidable harm
  2. Are we effective? Do we care, provide treatment and support to achieve good outcomes, help our residents to maintain quality of life and is based on the best available evidence.
  3. Are we caring? Staff are involved and treat our residents with compassion, kindness, dignity and respect
  4. Are we responsive to people’s needs? The service we provide is organised so that we meet the needs of all using the service.
  5. Are we well –led – This looks at leadership, management and governance of the organisation make sure it’s providing high quality care that’s based around individual needs of the resident’s. The service encourages learning and innovation. It promotes an open and fair culture.

The Inspection

Before, during and after an inspection the inspector will collect evidence. The evidence collected will help the inspector decide the rating awarded to the care service.

After each inspection, CQC produce a report. In most cases the report includes ratings, which show CQCs overall judgement of the quality of care.

CQC reports set out what their findings on each of the five key questions mean for the people who use the service. They describe the good practice we provide, as well as any concerns they have. They clearly set out any evidence about breaches of regulations.

CQC also make recommendations to help us improve our rating.

Ratings awarded and what they mean:

  • Outstanding- The service is performing exceptionally well.
  • Good- The service is performing well and meeting our expectations.
  • Requires improvement -The service isn’t performing as well as it should and we have told the service how it must improve.
  • Inadequate – The service is performing badly and we’ve taken action against the person or organisation that runs it.

The above information was obtained from https://www.cqc.org.uk/content/inspection-reports if you would like more information regarding CQC please visit their website – https://www.cqc.org.uk/

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