What You Can Expect
Everything we do in the home is aimed at supporting you to live the life you want to live through your individual person-centred care plan.
All staff at the home will always treat you with respect, and at all times we will protect your dignity, autonomy, individuality, fulfilment, self-esteem, emotional needs, choices and decision making.
As of October 2010 new regulations entitled The Essential Standards of Quality and Safety were imposed on the care sector. It is our duty to meet these regulations and demonstrate to the Care Quality Commission that we have done so when they visit us. Details at www.cqc.org.ku
We do have regular visits and inspections from the Care Quality Commission, but you can contact them at any time at:
Care Quality Commission
Newcastle upon Tyne
Tel: 03000 616161